Refund and Returns Policy for Vachglasnii

Effective Date: March 5, 2025

At Vachglasnii, customer satisfaction is our priority. We aim to provide high-quality tennis equipment, but if you are not satisfied, we offer a straightforward return and refund process.

1. Return Conditions

Customers may return products within 30 days of purchase under these conditions:

  • The product is unused, in its original condition, and with all original packaging.
  • Proof of purchase is provided.
  • Returns due to manufacturing defects or wrong items are fully covered by us.

2. Refund Procedure

Once we receive and inspect your returned item, refunds will be processed within 5-10 business days via your original payment method.

  • Shipping fees are non-refundable unless due to a defective item or order mistake.
  • A 15% restocking fee may apply to certain returns.

3. Initiating a Return

To start a return, please contact info@vachglasnii.com and send your item to:

📍 4030 S 12th Pl, Sheboygan, Wisconsin
📞 (920) 452-7104

Customers are responsible for return shipping unless otherwise specified.

4. Exchanges

We offer exchanges for different sizes and models, subject to stock availability. Contact us before sending an item back for exchange confirmation.

5. Non-Returnable Items

  • Clearance or sale items
  • Custom orders
  • Used or worn products

For assistance, please reach out to info@vachglasnii.com.

If you have any questions regarding our Refund and Return Policy or need assistance with a return, please reach out to our customer service team at:

We are here to assist you and ensure a smooth return process.