Refund and Return Policy of Vachglasnii Sports Equipment

Effective Date: January 8, 2025

At Vachglasnii, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we offer a comprehensive Refund and Return Policy that allows you to return most products for a refund or exchange. Please carefully review the following guidelines to ensure your return is processed smoothly.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Period: You may return products within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Proof of Purchase: A receipt or order confirmation email is required for all returns.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Customized or personalized products
    • Gift cards
    • Opened or used products that are no longer in resalable condition (such as hygiene-sensitive items).

If you are unsure whether your product qualifies for return, please contact our customer service team at info@vachglasnii.com for assistance.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@vachglasnii.com with your order number and the reason for the return. We will respond with return instructions and a return authorization.
  2. Prepare the Item: Repack the item securely in its original packaging with all included accessories, manuals, and tags intact.
  3. Return Shipping: The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., receiving a damaged or incorrect product).
    • If you are returning an item because it is damaged or defective, please contact us immediately, and we will assist with return shipping arrangements at no cost to you.
  4. Send the Item: Once you receive return instructions, ship the item to the address provided. We recommend using a trackable shipping service to ensure the return is received.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds will be processed within 5-7 business days of receiving your returned item.

  • Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.). Shipping fees are non-refundable unless the return is due to an error on our part (such as incorrect or damaged items).
  • Partial Refunds: In some cases, if the item is returned in a condition that is not suitable for resale (e.g., used or damaged), a partial refund may be issued based on the condition of the product.

4. Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the return process above and place a new order for the replacement item. We are unable to process direct exchanges for products but will refund the original item once it is returned, provided it meets our return eligibility criteria.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will provide a prepaid return label and arrange for a full refund or replacement at no additional cost to you. Please include photos of the damage or defect in your return request email to expedite the process.

6. International Returns

For international customers, the return policy remains the same, but please note the following:

  • The customer is responsible for return shipping costs.
  • You may be subject to additional taxes or duties depending on the country of origin. These are non-refundable and are the responsibility of the customer.
  • Please contact us prior to returning items internationally so we can guide you on the proper return process.

7. Refund and Return Exceptions

We reserve the right to refuse returns or issue partial refunds in certain situations, including:

  • Items that are returned after the 30-day return window.
  • Items that are damaged due to misuse or improper handling.
  • Products that have been used or altered in any way that diminishes their value.

8. Contact Information

If you have any questions regarding our Refund and Return Policy or need assistance with a return, please reach out to our customer service team at:

We are here to assist you and ensure a smooth return process.